Privacy Policy


Last Updated: [November 2024]


At Splash Care, your privacy is our priority. We are committed to protecting your personal information in accordance with South African laws, including the Protection of Personal Information Act (POPIA) and other applicable data protection regulations. This Customer Data Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with us through our website, www.splashcare.co.za.

1. Personal Information We Collect

  • Information You Provide: We collect information directly from you when you make a purchase, create an account, subscribe to our newsletter, or contact our customer support. This may include your name, contact details, email address, physical address, payment information, and any other information necessary to fulfill your order.
  • Automatically Collected Information: We may collect data on your use of our website, such as IP addresses, browser types, and usage patterns, to improve our website experience.

2. Purpose of Collection

  • We collect and use personal information to:
    • Process and fulfill your orders.
    • Provide customer service and support.
    • Communicate with you regarding your order status, promotions, and other marketing updates (with your consent).
    • Improve our website, products, and customer experience.
    • Comply with legal and regulatory requirements.

3. Legal Basis for Processing Personal Information

  • We process your personal data based on the following legal grounds:
    • Performance of a Contract: To fulfill the orders and services you request.
    • Consent: For sending marketing communications and other specific purposes where you have explicitly consented.
    • Legal Obligations: To comply with South African laws and regulations.
    • Legitimate Interests: For improving our website and customer experience.

4. How We Protect Your Personal Information

  • Splash Care implements strict data security measures to protect your personal information from unauthorized access, loss, and misuse. These include encrypted data storage, secure payment processing, and access controls.

5. Sharing of Personal Information

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, fulfilling orders, processing payments, and other business functions. These providers are bound by confidentiality agreements and may not use your information for any purposes other than those outlined here.
  • Legal Compliance: We may disclose your information if required to do so by law or if we believe it is necessary to comply with legal obligations, protect our rights, or enforce our policies.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your personal data as part of the transaction, subject to applicable laws.

6. Your Rights Under POPIA

  • As a South African resident, you have the following rights regarding your personal data:
    • Access: You may request access to the personal data we hold about you.
    • Correction: You can request corrections to your personal data if it is incomplete or inaccurate.
      • >Deletion: You have the right to request the deletion of your personal information under certain circumstances.
    • Objection to Processing: You may object to the processing of your personal data in cases where processing is based on legitimate interests.
    • Withdraw Consent: Where we rely on your consent for processing, you can withdraw this consent at any time. To exercise any of these rights, please contact us at [info@splashcare.co.za].

7. Retention of Personal Information

  • We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Once your data is no longer required, we securely delete or anonymize it.

8. International Data Transfers

  • If we transfer personal information to service providers or partners outside South Africa, we ensure that such transfers comply with data protection laws, including adequate safeguards to protect your information.

9. Cookies and Tracking Technologies

  • Our website uses cookies to enhance your experience, analyze site performance, and enable certain functionalities. You may adjust your browser settings to decline cookies, but this may impact your experience on our website.
  • For more information on how we use cookies, please refer to our Cookie Policy.

10. Marketing Communications

  • With your consent, we may send you marketing materials, promotional offers, and other information about our products. You can opt out of receiving these communications at any time by following the unsubscribe link in the emails or by contacting us directly.

11. Children's Privacy

  • Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete it.

12. Updates to this Policy

  • Splash Care may update this Privacy Policy periodically to reflect changes in legal or regulatory requirements, business practices, or our data processing activities. We encourage you to review this page regularly for the latest information on our privacy practices.

13. Contact Us

  • If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
    • Email: info@splashcare.co.za

By using our website and engaging with our services, you consent to the terms outlined in this Privacy Policy. Thank you for trusting Splash Care with your personal information.