Splash Care - Return & Refund Policy


Last Updated: [November 2024]


Thank you for shopping with Splash Care. We are committed to ensuring your satisfaction with our cosmetics. If you are not entirely satisfied with your purchase, our Return & Refund Policy provides guidance on eligibility, process, and conditions for returning items purchased online from www.splashcare.co.za.

1. Return Eligibility

  • Unused Products: To qualify for a return, products must be unused, unopened, and in their original packaging.
  • Return Window: Returns must be initiated within 14 days of the delivery date.
  • Exclusions: For hygiene reasons, opened or used cosmetic products are not eligible for return unless they are found to be defective.

2. Defective Products

  • If a product is defective, damaged, or not as described upon receipt, please contact us within 7 days of delivery.
  • To process a return or exchange for a defective item, we may request photos and a description of the issue.

3. Return Process

  • Step 1: Email our Customer Care team at [info@splashcare.co.za] to initiate the return. Please include your order number, reason for return, and any supporting information (e.g., photos of defects).
  • Step 2: Once we confirm your eligibility, we will provide return instructions, including the return shipping address.
  • Step 3: Pack the product securely in its original packaging and ship it to us as instructed. Customers are responsible for return shipping costs unless the item is defective.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where a product is defective or incorrect.

5. Exchanges

  • Exchanges are subject to product availability. If you wish to exchange a product, please contact our team to confirm stock availability and exchange eligibility.
  • If the product is no longer available, we may offer an alternative item or a refund at our discretion.

6. Non-Returnable Items

  • Certain items may be marked as non-returnable due to hygiene and safety reasons, such as opened cosmetics or sale items. These items are not eligible for return unless they are defective.

7. Consumer Protection Compliance

  • This Return & Refund Policy is in line with the Consumer Protection Act (CPA) in South Africa. For additional guidance on your rights as a consumer, feel free to reach out to us.

8. Contact Us

  • If you have any questions regarding our Return & Refund Policy, please contact us at:
    • Email: support@splashcare.co.za