Splash Care - Shipping Policy


Last Updated: [November 2024]


At Splash Care, we aim to provide reliable, efficient delivery of our cosmetic products throughout South Africa. This Shipping Policy outlines the details regarding processing times, shipping methods, fees, and delivery estimates for orders placed on our website, www.splashcare.co.za.

1. Order Processing Times

  • Standard Processing: Orders are processed within 1-2 business days (Monday to Friday), excluding weekends and public holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. You will receive another notification when your order has been shipped.

2. Shipping Methods and Delivery Times

  • Standard Shipping: We offer standard shipping across South Africa. Delivery typically takes between 3-7 business days, depending on your location.
  • Express Shipping: For faster delivery, we offer express shipping (where available). Delivery typically takes between 1-3 business days.
  • Courier Partners: We partner with reliable local couriers to ensure that your orders reach you in a timely and secure manner.

3. Shipping Rates

  • Express Shipping: Rates vary by location and order size. Shipping costs will be calculated at checkout based on the delivery address and shipping method selected.

4. Delivery Locations

  • We deliver across South Africa to residential and business addresses. We currently do not offer international shipping outside of South Africa.
  • Remote Areas: Delivery to certain remote areas may take longer than the standard delivery time.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.
  • You can use this information to check the status and expected delivery date of your package.

6. Delivery Issues

  • Failed Delivery Attempts: If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the package, the courier may make a second attempt or hold the package at a nearby location for collection. Additional charges may apply for repeated delivery attempts.
  • Lost or Damaged Packages: While we take all precautions to ensure safe delivery, if your package is lost or damaged in transit, please contact our Customer Care team at [support@splashcare.co.za] within 7 days of the expected delivery date. We will work with our courier partners to resolve the issue.

7. Delivery Address Changes

  • If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to update the address with the courier, but we cannot guarantee changes if the order has already been processed for shipping.

8. Contact Us

  • If you have questions or concerns regarding our Shipping Policy or need assistance with an order, please contact us at:
    • Email: support@splashcare.co.za

Thank you for choosing Splash Care. We are committed to ensuring that your orders reach you safely and promptly.